What should Facebook be doing to stop the WhatsApp rumor mill?

A wave of mob violence continues to roll across India—beatings and lynchings that appear to be related to conspiracy theories circulating on WhatsApp. In the most recent episode last Sunday, five people were lynched by a mob who believed they were child kidnappers. As CJR has described, one problem with trying to stop the spread of misinformation on the service is that it is encrypted end-to-end, so neither WhatsApp nor its parent company Facebook ever see the messages they distribute.

It’s like trying to stop conspiracy theories being spread by people calling each other on the phone. Are there ways to stop such things? Yes, but the solution could turn out to be worse than the problem.

The Indian government, however, doesn’t see it that way. The country’s information ministry sent a strongly-worded letter to WhatsApp this week, saying it “cannot evade accountability and responsibility” for the abuse on its platform. The government also ordered the company to “take immediate action to end this menace.” In a response, WhatsApp executives argued that they can’t solve the problem alone, and that false news, misinformation and the spread of hoaxes “are issues best tackled collectively by government, civil society and technology companies working together.”

WhatsApp said it is “horrified by these acts of violence,” and that it has taken a series of steps recently to try to cut down on misinformation, including giving WhatsApp group administrators more power over who gets to send messages. The company also said it will give up to $50,000 to researchers to study the problem. But is this enough? Nikhil Pahwa doesn’t think so. The publisher of a site called Medianama, Pahwa wrote about some of the steps he thinks WhatsApp should take:

Change #1: Users can make messages either public (media) or private (P2P message). The default setting for all messages should be private. This will impact virality on the platform, but that’s a price it will have to pay for bringing in accountability. This will create a level of friction while forwarding: they will be frustrated when they cannot forward certain messages.”

Pahwa also argued that WhatsApp could make it easier for users to flag certain messages as misinformation or hoaxes, and they could then be reviewed by WhatsApp moderators the same way spam is. Other users responding to his post said it should be easy enough to delete these messages not just in a few accounts but anywhere they were shared across the network. A proposal from Pahwa that suggested every public message should have a unique ID tagged to its creator, however, got some pushback:

Much like other Internet-related issues, WhatsApp’s deadly rumor mill is not an easy problem to solve. The anonymity and encryption of WhatsApp are two features that make the app so appealing for many, in particular for dissidents and others who want to communicate with fear of being identified. And yet, those same features also enable or empower trolls and bad actors to misuse the platform for their own purposes. How do you stop one without also crippling the other? Meanwhile, some believe that in this case, India itself is more to blame for the misinformation problem than WhatsApp.

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